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Frequently Asked Questions

Do I have to choose a Medical Home Primary Care Physician?
Yes. You can select from our list of family practice physicians, internal medicine physicians, and pediatricians. You can change your Primary Care Physician at any time by calling our Member Services Department.

Does the Vantage Medical Home HMO Plan require referrals to see a specialist?
Yes. A referral is needed for any visits to see a specialist other than an Ophthalmologist for a routine eye exam or a Gynecologist.

Am I covered while traveling?
Yes. Vantage Medical Home HMO Plan members are covered anywhere in the world for Urgent and Emergency care as an in-network benefit.

How can I access a list of Vantage Providers?
Visit Medical Home HMO Plan or call our Member Services Department toll-free at (888) 823-1910.

Corporate Office:
130 DeSiard Street, Suite 300
Monroe, LA  71201
Local: 318.361.0900
TollFree: 888.823.1910
Fax: 318.361.2159

Member Services: 318.361.9696
Medical Managememt: 318.361.5998
Shreveport Office:
855 Pierremont Rd., Suite 109
Shreveport, LA  71106
Local: 318.678.0008
Fax: 318.361.2194